Ford EcoBoost Wet Belt Support: Ford Goodwill Scheme

Here’s everything you need to know about Ford EcoBoost Wet Belt Support Ford Goodwill Scheme. Ford has launched a goodwill support scheme for EcoBoost Fox Classic engines (pre-2019 manufactured) to address issues and concerns raised in social media and press coverage.

Date: June 03, 2024
Audience: Dealer Principal, Sales Manager, Admin

Ford’s Confidence in EcoBoost Technology

Ford stands behind the reliability of its EcoBoost engines, provided that the stated maintenance and service guidelines are followed. For EcoBoost Fox Classic engines manufactured before 2019, Ford will offer support for wet belt issues under certain conditions:

• Eligibility Criteria:
  • Vehicles must be up to ten years old.
  • Vehicles must have less than 150,000 miles.
  • A full-service history is required.

Key Clarifications

1. North America Recall:
   • The recent recall in North America (early 2024) for 1.0-litre EcoBoost engines with automatic transmission does not apply to European vehicles due to significant hardware differences.
2. Transit Wet Belt Service Schedule Change:
   • The service interval for the Transit 2.0-litre EcoBlue diesel engine has been reduced from 10 years or 150,000 miles to 6 years or 100,000 miles due to issues with timing belt service life caused by engine oil dilution and other operational conditions.

EcoBoost Fox Classic Customer Support

Ford will provide goodwill support to customers with EcoBoost Fox Classic engines under the following conditions:

• The issue must relate to the wet belt timing.
• The vehicle must be up to ten years old with a full-service history and less than 150,000 miles driven.
• Full-service history documentation is required, which can be from Ford Authorized Repairers, a mix of Ford and independent garages, or solely from independent garages.
• Service history can be within ±3 months of the due date.
• Vehicles missing a service in 2020 due to the pandemic will still be eligible.
• Lubricant history is not required.

Where these criteria are met, the CRC (Customer Relationship Center) will cover 100% of the repair costs. Dealers are advised not to use their Goodwill Budget, as all claims will be handled centrally by the CRC team.

Next Steps for Dealers

For eligible UK customers, dealers should:

• Contact the CRC dealer team on the customer’s behalf or through dealer live chat.
• Direct customers to the CRC for further support if they have previously been refused assistance.

Contact Information

Customers can reach out to Ford’s customer relationship team for further assistance. Contact details are available on the Ford UK website.

Conclusion

Ford’s goodwill support scheme demonstrates its commitment to customer satisfaction and vehicle reliability. By offering extended support for EcoBoost Fox Classic engines, Ford aims to address and resolve concerns effectively, ensuring a better experience for its customers.

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