BOOKING PROCESS

Can I amend my booking?

Yes. Login to your account to make any changes to your booking or communicate with admin or inspector. You can change booking dates and times for your booking until inspector accepts your booking. Once your booking has been accepted you have to communicate new times with inspector via your account.

If the vehicle you looking to inspect is no longer available, or your circumstances change, simply cancel the booking through your account and book a new inspection.

Can I book an inspection for the same day or last minute?

Yes! We don’t recommend same-day bookings, but they can be arranged for an additional £200 fee. Please allow at least a 4-hour window for the inspector to accept the booking. If your selected same-day time slot isn’t available after booking through our standard two-date availability request, you can cancel the booking for free via your account.

Can I book more than one inspection at the same time?

Absolutely! Our platform allows you to book 5 inspections in one booking and get up to a 20% discount for multiple consecutive inspections booked at the same location on the same day. You can also book up to 5 inspections in one booking in different locations. However, this could mean five different inspectors attending depending on location.

Will you do a discount on re-inspections after repairs have taken place?

Yes. A re-inspection is charged at the basic inspection fee for the vehicle type you initially booked.

When making a booking for a re-inspection, please describe in the Notes for Inspector section that you need a re-inspection, which jobs needed to be carried out, and what has been found wrong and select same inspector who inspected your vehicle initially when making a new booking.

Can I contact the inspector after my booking has been confirmed?

PYou can contact inspector via your account if required to add note or leave some additional information.

How far in advance are you able to schedule inspection booking?

You can book any inspection up to two months in advance.

How long will it take to confirm my booking?

Allow always 24hr until booking is confirmed by inspector. Once inspector accepts your booking - you and seller will receive arrival notifications.

I don’t know what inspection to book?

If you are unsure which inspection you need to book, see details of what is included in every inspection package in detail.

I have not received my booking confirmation?

If you have not received your booking confirmation email, please check your spam folder first before contacting us. In the rare circumstances that your confirmation has not been sent. Contact Us.

After making a booking you will always receive confirmation email and mobile sms notification. This means your booking has been successfully received and waiting for inspector. Login to your account to monitor booking progress.

Is my booking placed with inspector instantly upon booking?

No. Upon placing a booking your booking will be sent to inspectors in area. Once inspector accepts your booking - you and seller will receive arrival notifications

I want to cancel my booking - how can I do this?

You can cancel your inspection booking at any time free of charge from your account. You have the right to cancel a booking without charge when giving a minimum of 4 hours’ notice before the scheduled arrival time specified in the booking. If less than 4 hours’ notice is given, we reserve the right to make a late cancellation charge of £60 on behalf of the Inspector. You do not have a right to change or cancel a Vehicle Inspection if less than 2 hours left to arrival time or once the Vehicle Inspection has commenced, or has been completed, and in those circumstances the full inspection fee will be payable. To change or cancel an online booking use your online Platform user account. In event of cancellation where extra data is added only inspection booking fee will be refunded due to vehicle data is available instantly via email and in your platform account.

Can I cancel an inspection in progress?

You can cancel booking any time you like and full amount will be charged.

When I booked I entered the wrong address - how can I change this?

Unfortunately, it is currently not possible to change this through your account. Login in to your account and send us new address and admin will update this for you.

I can’t login to my account?

Reset your password if you have received temporary password. If not, more likely wrong email address has been provided. Please send your booking details and we will manually amend your booking for you. Contact Us

I entered incorrect phone number?

You can change your phone number in your account under the account details section. You can change seller’s details too until inspector accepts your booking.

In booking I entered incorrect information for the vendor?

If you made a mistake, provide the correct information via your account and we will update it for you

I messed up the whole booking - what can I do?

Don’t worry, just simply cancel the whole booking from your account and start again.