YOUR APPOINTMENT

I want to cancel my appointment?

You can cancel your inspection booking at any time free of charge from your account. You have the right to cancel a booking without charge when giving a minimum of 4 hours’ notice before the scheduled arrival time specified in the booking. If less than 4 hours’ notice is given, we reserve the right to make a late cancellation charge of £60 on behalf of the Inspector. You do not have a right to change or cancel a Vehicle Inspection if less than 2 hours left to arrival time or once the Vehicle Inspection has commenced, or has been completed, and in those circumstances the full inspection fee will be payable. To change or cancel an online booking use your online Platform user account. In event of cancelation where extra data is added only inspection booking fee will be refunded due to vehicle data is available instantly via email and in your platform account. View full terms and conditions if required.

Do the inspectors carry identification?

As a matter of courtesy, inspectors to carry a means of identification with them when visiting sellers, to reassure seller who they are. Inspectors keep with them copies of insurance policies too.

The Inspector did not turn up, what can I do?

In the extremely unlikely event that this happens, please get in touch with us immediately via your account. We will remove inspector from your booking so you can cancel inspection for free of charge or you may be able to select alternative days if preferred.

Should the vendor leave the keys to their vehicle with the inspector?

Where necessary, and if the inspector asks for the key, the vendor should consider leaving the keys with the inspector. The inspector might otherwise not be able to carry out his work as planned. Inspectors are insured with trade and public liability insurance.

Is the Inspector allowed to drive the vendor’s vehicle?

Every inspector has a trade insurance which allows them to road test any vehicle.

What happens if the inspector is late?

Unfortunately, it can sometimes happen that inspector is running late due to traffic or another job taking longer than scheduled. Login to your account to communicate with inspector. We always ask the inspectors to communicate all delays via account and with vendor directly should there be any issues.

What happens if the inspector cancels the appointment with me?

In the extremely unlikely event this happens, don’t worry you always have free cancellation option. Unfortunately, it can sometimes happen that an inspector cannot hold the appointment due to unforeseen circumstances. In this case, we expect the inspector to communicate this to us as soon possible via account and we will remove existing inspector and booking will be available for other inspectors to accept if you prefer.

I am not satisfied with the service the inspector provided, what can I do?

1. If you are unhappy with the inspection, please try to resolve the concern with the individual inspector where possible using our resolution centre. Inspections don’t come with warranty or guarantee. However, vehicle have to be inspected to Inspectors Guarantee standard. Always read report carefully including GUIDANCE NOTES ON REPORT and GUIDANCE NOTES ON VEHICLE to better understand the report.

2. How to tell us about problems. We always encourage our customers to communicate with the Inspectors when there is a problem with the Vehicle Inspection The first step is to contact the Inspector through our online resolution centre, which is available through the Platform.

3. If, within 30 days of contacting the Inspector through our online resolution centre, your issue has not been satisfactorily resolved, please contact us through online resolution centre and we will advise you on your next steps.

4. In the unlikely event that defects are discovered after purchases which were not identified in the report, please raise ticket in resolution centre from your CarExamer.com account before instructing any repairs. If CarExamer consider it appropriate, a re-inspection of the area of concern and an unbiased second opinion will be provided. In a dispute a further examination will be arranged from an appropriate body who will be a member of IAEA on customers expense subject to refund by inspector if the inspector have made incorrect judgment. Max inspectors liability in dispute is fee you have paid for inspection booking excluding any additional data or any other service you have purchased via platform.

5. Following guidance notes are part of the Terms and Conditions: GUIDANCE NOTES ON REPORT and GUIDANCE NOTES ON VEHICLE.

If we will find gross misconduct from inspector, we will ask inspector to refund full inspection fee. View Terms and conditions how complaint process works.

Where and how do I leave a review for the mechanic?

After your inspection is completed and charged by the inspector, you can leave a review for the inspector once you are happy with your inspection report. All reviews made by customers are available to the public at Inspector Reviews

You will also receive our follow-up email from google reviews to help us build trust online. Please share your experience - positive or negative – it’s important to us to be the best.

I’m a seller the inspection was carried out, but something was damaged in the process how I can contact inspector?

In the unlikely event that this happens. Please communicate directly with the inspector in the first instance. If the issue can’t be resolved, please use your account and open new resolution to communicate with inspector.