PAYMENTS AND REFUNDS
Can I pay cash for inspection?
We are sorry but we don’t deal with cash. We only take credit and debit cards which we take at the point of booking, to ensure you that all payments made are logged and transparent to all. Importantly, it will mean you will always have the added security of your bank's card protection.
Does any money leave my account before inspection?
No! System works like a hotel reservation - we will reserve the booking amount on your card on the day of inspection, so we can ensure the inspector gets paid. You will only be charged after the inspection is completed.
Do I have to pay online for every inspection I book?
Absolutely, in this way all payments remain transparent.
Do you use a secure payment system?
We use a secure third-party payment provider, Stripe. All card details are sent securely over an SSL encrypted link, to keep your details private. Stripe have the strictest bank-level PCI-DSS security standards for full peace of mind.
How do I request a refund?
Usually, you have free cancellation and there is no refunds as your account haven’t been charged and reservation fee will drop of your bank card as never happened. View cancellation policy below. However, if there is something please start the resolution process from your account so we can help resolve an issue.
I want to cancel my booking?
You can cancel your inspection booking at any time free of charge from your account. You have the right to cancel a booking without charge when giving a minimum of 4 hours’ notice before the scheduled arrival time specified in the booking. If less than 4 hours’ notice is given, we reserve the right to make a late cancellation charge of £60 on behalf of the Inspector. You do not have a right to change or cancel a Vehicle Inspection if less than 2 hours left to arrival time or once the Vehicle Inspection has commenced, or has been completed, and in those circumstances the full inspection fee will be payable. To change or cancel an online booking use your online Platform user account. In event of cancellation where extra data is added only inspection booking fee will be refunded due to vehicle data is available instantly via email and in your platform account.
My booking has been cancelled, but why is the pre-authorisation still showing?
The cancellation of the booking will be instantaneous, the cancellation of the pre-authorisation of the funds will depend on the processing speed of your bank. Charge will drop of soon as never happened.
My card has been declined, what happens now?
If your card has been declined it could be that there is a technical issue with your card, or inadequate funds available on your card. In many cases you might have missed a digit or entered an incorrect billing address. Please try your booking again or contact your bank.
