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What Is Chartered Trading Standards Institute (CTSI): Safeguarding Consumers

In this article we look what is Chartered Trading Standards Institute (CTSI) stands as one of the world’s oldest organizations dedicated to the fields of Trading Standards and Consumer Protection, Established in 1881. With 140 years of history, CTSI continues to be a beacon in promoting fair business practices, combating rogue traders, and safeguarding UK consumers. Not to confused with National Trading Standards and local council trading standards who investigate rogue sellers and poor practices etc.

What is Royal Charter: is a formal document issued by a monarch or reigning sovereign as a way of incorporating an organization, institution, or entity. It grants the group specific rights and powers, often conferring a special status and formal recognition. The issuance of a Royal Charter is a historic tradition that dates back centuries, and it carries a certain prestige and authority. A royal charter is a formal grant issued by a monarch through royal prerogative as letters patent. Historically, these charters were utilized to announce public laws, with the English Magna Carta of 1215 being a notable example. However, since the 14th century, they have primarily been employed in lieu of private acts to bestow a specific right or power upon an individual or a corporate body. These charters have played a role in establishing significant entities such as boroughs (with municipal charters), universities, and learned societies.

A Legacy of Progress and Professionalism:

CTSI’s enduring legacy is deeply intertwined with the Trading Standards profession. Over the years, it has played a pivotal role in shaping and advancing the standards that underpin ethical business conduct. The institute remains immensely proud of its longstanding association with Trading Standards professionals and the impactful work they undertake.

Professional Membership Body:

As the sole professional membership body for Trading Standards professionals, CTSI extends a range of services to its members. These services include qualifications, training, and Continuing Professional and Personal Development (CPPD). The institute takes pride in hosting major events, with its Annual Conference standing as a flagship gathering for professionals in the field.

Diverse Membership for Consumer Protection:

CTSI’s broad membership base comprises professionals working across various sectors, including local authorities, businesses, and not-for-profits. Despite the diversity, all members share a common ambition – protecting consumers and striving for a fair and equitable business landscape.

Scope of Work and Corporate Film:

The institute sheds light on the extensive scope of work carried out by the Trading Standards profession through its corporate film. This includes activities such as promoting fair business practices, addressing rogue traders, and ensuring the protection of UK consumers. The film serves as a testament to the profession’s dedication to upholding high standards.

Supportive Services for Businesses and Consumers:

CTSI operates several services aimed at offering support, reassurance, and advice to both businesses and consumers. Notable among these is the Consumer Codes Approval Scheme (CCAS), which allows businesses to demonstrate their commitment to high customer service standards. For consumers, the International Consumer Centre provides free advice and support for transactions with traders based outside the UK. The institute also supports Alternative Dispute Resolution (ADR) to facilitate mediation between consumers and businesses.

Information Resources and Advocacy:

CTSI is a valuable source of information for businesses through publications like Business Companion, offering insights into trading standards and consumer protection legislation. The institute is also at the forefront of shaping policies and advocating for change to better protect consumers. It emphasizes the crucial role of the Trading Standards profession in fostering a healthy economy and contributing to broader social and environmental issues.


In its 140-year journey, the Chartered Trading Standards Institute has consistently championed the cause of fair business practices and consumer protection. As a guiding force for Trading Standards professionals, CTSI continues to evolve, adapt, and lead efforts to create a marketplace where businesses thrive ethically, and consumers are assured of their rights and safety. A Guide Buying A Used Car in England

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