The Car Looked Good But The Missing Service Records Did Not
The JAGUAR Looked Good, But the Missing Service Records Did Not
They booked because the car looked good, but the missing service records created uncertainty.
Published
17 Jul 2026
Customer
Susan T.
Vehicle inspected
JAGUAR E-PACE CHEQUERED FLAG AWD AUTO 2020
The buyer's story
Why they booked
The JAGUAR looked like a strong option. It was clean, practical, and priced attractively. The seller said the car had been looked after.
The issue was paperwork. Some service records were missing, which made it difficult for Susan T. to confirm how well the car had been maintained. With a used car, missing service history can raise concerns about skipped maintenance, delayed servicing, and future repair costs.
Susan T. booked a Standard inspection to check the car condition before trusting the seller word.
Booking reason
They booked because the car looked good, but the missing service records created uncertainty.
Independent assessment
Inspection findings
Prior to carrying out a road test under bonnet fluid levels were checked and found to be correct, at this point the vehicle was started with no permanent warning lights displayed on the driver’s information panel, with the vehicle started readily from cold.
The road test was carried out at speeds of up to 70mph, in mixed road and traffic conditions.
During the road test the pay attention to the performance of the engine and transmission with the engine and transmission performance be considered in line with a similar vehicle the same make and model the similar mileage.
Throughout the course of the road test the vehicle handled and performed in a good manner, steered the chosen path of travel correctly and was free from any abnormal noise or vibration.
During the road test there was no evidence of any excessive smoke from the exhaust, undue audible noises from the transmission and no evidence of overheating.
With final checks revealing no evidence of coolant leaks in and around the engine bay, or evidence of major oil leakage around the engine bay and or on the underside of the vehicle.
Overall conclusion vehicle is in good mechanical and electrical condition for the age and mileage for a cat n vehicle. With some issues needs rectifying.⚠️⚠️⚠️
Vehicle aesthetic visual is good condition for the age with some minor previous bodyworks carried out considered acceptable.
Vehicle interior is in good condition. Full valet is recommended before collection.
Excellent service history.
Prior to purchase, consideration must be given to the collective cost involved in the rectification of the desirable items listed within the report.These items should be reflected in the purchase price of the vehicle or rectified before purchase.
See my attached audio feedback.
Please call me back once you have reviewed all report in detail.
Expect vehicle may have previous insurance bodywork repairs carried such or end of lease resprays for improvements or seller improvements work which considered can be acceptable and not checked on this inspection package.
Recommendation always obtain appropriate extended warranty for your car. View packages. https://carexamer.com/extended-warranty
Read full findingsShow less
Prior to carrying out a road test under bonnet fluid levels were checked and found to be correct, at this point the vehicle was started with no permanent warning lights displayed on the driver’s information panel, with the vehicle started readily from cold.
The road test was carried out at speeds of up to 70mph, in mixed road and traffic conditions.
During the road test the pay attention to the performance of the engine and transmission with the engine and transmission performance be considered in line with a similar vehicle the same make and model the similar mileage.
Throughout the course of the road test the vehicle handled and performed in a good manner, steered the chosen path of travel correctly and was free from any abnormal noise or vibration.
During the road test there was no evidence of any excessive smoke from the exhaust, undue audible noises from the transmission and no evidence of overheating.
With final checks revealing no evidence of coolant leaks in and around the engine bay, or evidence of major oil leakage around the engine bay and or on the underside of the vehicle.
Overall conclusion vehicle is in good mechanical and electrical condition for the age and mileage for a cat n vehicle. With some issues needs rectifying.⚠️⚠️⚠️
Vehicle aesthetic visual is good condition for the age with some minor previous bodyworks carried out considered acceptable.
Vehicle interior is in good condition. Full valet is recommended before collection.
Excellent service history.
Prior to purchase, consideration must be given to the collective cost involved in the rectification of the desirable items listed within the report.These items should be reflected in the purchase price of the vehicle or rectified before purchase.
See my attached audio feedback.
Please call me back once you have reviewed all report in detail.
Expect vehicle may have previous insurance bodywork repairs carried such or end of lease resprays for improvements or seller improvements work which considered can be acceptable and not checked on this inspection package.
Recommendation always obtain appropriate extended warranty for your car. View packages. https://carexamer.com/extended-warranty
Condition and costs
Poor findings and repair costs
Poor condition findings
Electric controls
Wipers/Washer operation
Rear wiper blade split
Plug-in diagnostic£380
Engine control
Initial scan in red photos:
Lower radiator grill assembly removed due to previously damaged more likely
Expected some parts removed and disconnected on cat n vehicles
Can drive like this no safety issue
Grey photos after road tea:
P05A2-97
Control
Module)
Description
Active grille air shutter A control circuit open - Component or system operation obstructed or blocked
РСМ
(Powertrain
U0284-07
Control
Lost communication with active grille air shutter module A - Mechanical failures
Module)
PAM (Parking
Assist Control
U0046-82
Module)
Vehicle communication bus C -
Alive/sequence counter incorrect/not updated
(This fault suspecting calibration update or software update)
Wheels and tyres£180
Tool kit/jack
Missing
Fuel system
Fuel lines/leaks
Excessive fuel smell identified on right side of the vehicle
Also noticed fuell filler pipe jubilee clamp not securing filler pipe
Also inner splash guard to close to wheel
After the inspection
The customer experience
Outcome
The inspection helped Susan T. decide whether the car still appeared well cared for despite the gaps in its history.
Customer review
Awesome
He was amazing very helpful i called him several times he didnt sound fed up with me and he was very reassuring a fantastic member of your staff
Your next step
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