{"id":10791,"date":"2025-04-23T22:47:36","date_gmt":"2025-04-23T22:47:36","guid":{"rendered":"https:\/\/carexamer.com\/blog\/?p=10791"},"modified":"2025-04-25T03:41:43","modified_gmt":"2025-04-25T03:41:43","slug":"big-motoring-world-faces-customer-complaints-over-used-cars","status":"publish","type":"post","link":"https:\/\/carexamer.com\/blog\/big-motoring-world-faces-customer-complaints-over-used-cars\/","title":{"rendered":"Big Motoring World Faces Customer Complaints Over Used Cars"},"content":{"rendered":"\n

Big Motoring World<\/strong>, one of the UK\u2019s largest used car retailers, has come under the spotlight after several BBC Watchdog viewers<\/strong> reported difficulties returning faulty second-hand cars shortly after purchase. While the company has defended its process and efforts to resolve issues, two recent cases highlight the challenges some customers face when trying to exercise their rights under the Consumer Rights Act<\/strong>. Here is Big Motoring World Complaints:<\/p>\n\n\n\n

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Giulia\u2019s Case: Nissan Qashqai Goes Into Limp Mode Just Days After Purchase<\/h2>\n\n\n\n

Giulia from London<\/strong> purchased a Nissan Qashqai<\/strong> in September 2024 from Big Motoring World\u2019s Wimbledon<\/strong> branch, paying \u00a316,200 including extra options and a 3-year warranty. Just 8 days after driving away, the vehicle suddenly entered limp mode<\/strong>, with an engine management light<\/strong> appearing on the dashboard.<\/p>\n\n\n\n

She immediately reported the issue, submitting photographic evidence. Big Motoring World carried out multiple inspections but claimed no faults could be found. Despite this, Giulia lost confidence in the car and no longer felt safe driving it.<\/p>\n\n\n\n

The vehicle was later assessed by a Nissan dealership<\/strong>, also chosen by Giulia. It, too, found no issues. Big Motoring World invited her to collect the vehicle and said storage fees would apply. However, the company later waived those charges as a gesture of goodwill.<\/p>\n\n\n\n

Despite four separate diagnostics showing no faults, Giulia remained dissatisfied and eventually sold the car at a \u00a34,000 loss<\/strong>.<\/p>\n\n\n\n

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Gemma\u2019s Case: Faulty Hyundai Tucson Leads to Refund After Months of Frustration<\/h2>\n\n\n\n

Gemma from Leeds<\/strong> bought a Hyundai Tucson<\/strong> in June 2024, part-exchanging her old car and paying \u00a311,400. Shortly after purchase, she noticed the car vibrated excessively<\/strong> at speeds over 40mph. Concerned, she contacted Big Motoring World, who arranged an independent inspection<\/strong> that confirmed a fault.<\/p>\n\n\n\n

However, the issue persisted even after repairs. The company maintained that further checks were needed, and back-and-forth communication stretched for six months.<\/p>\n\n\n\n

Eventually, Big Motoring World acknowledged the ongoing inconvenience<\/strong>, accepted the vehicle back, and issued a full refund<\/strong> along with an apology \u2014 resolving Gemma\u2019s complaint.<\/p>\n\n\n\n

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Big Motoring World Responds<\/h2>\n\n\n\n

In a statement to BBC Watchdog<\/strong>, Big Motoring World said:<\/p>\n\n\n\n

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\u201cOver the last three years, we\u2019ve sold over 120,000 used cars. Naturally, issues do arise from time to time, and we do our utmost to reach fair resolutions.\u201d<\/p>\n<\/blockquote>\n\n\n\n

The company pointed to a \u00a35 million investment in customer support<\/strong> in 2024 and its recent commitment to The Motor Ombudsman\u2019s Codes of Practice<\/strong>, as part of its efforts to improve customer service and dispute resolution.<\/p>\n\n\n\n

Regarding the cases of Giulia and Gemma, the company noted:<\/p>\n\n\n\n